> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winedirectfulfillment.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Exception

> Delivery Exception Notifications for customer communication when carrier exceptions are reported.

## Delivery Exception Notifications

The purpose of the Delivery Exceptions notification is to send the customer an email when an exception has been reported by the carrier. The WineDirect Fulfillment platform is connected directly via API to all major carriers, and when an exception is detected, our portal receives that information immediately; allowing the user to notify customers in real-time.

The user can composite detailed messages to their recipients, including tracking events and exception comments being populated directly within the email so that the customer does not have to click the tracking link and be sent to the carrier website.

Composition of the exception email notifications is the same as the shipping notification emails in that whenever a specific 'Merge Tag' is pasted into the email body, that specific action will populate when sent to the recipient.

The new email editor allows for the same customization as the **Shipment Notification** template. Below is the sample text included in our **Shipping Exception Template**:

> Hello SHIP\_TO\_FIRST\_NAME,
>
> ​Your recent shipment has a reported delivery exception from the carrier for the following reason:
>
> {EVENT_COMMENTS}
>
> {TRACKING_LINK}
>
> **Helpful Shipping Reminders**
>
> Someone 21 or older must be present to sign for your order upon delivery.
>
> The carrier will make 3 consecutive delivery attempts prior to your shipment being returned to us.
>
> **Order information:**
>
> {SHIP_TO_ADDRESS1}
>
> Ship Date : SHIPPED\_DATE
>
> Order Number : ORDER\_NUMBER
>
> Carrier : CARRIER\_NAME
>
> Carrier Website : CARRIER\_URL
>
> Tracking Link : TRACKING\_LINK
>
> If you need to redirect your shipment or delay the delivery of your shipment, please contact us immediately at \_\_\_\_ or \_\_\_\_\_\_. 
>
> Thank you, 
>
> Pixar Wine Company Team