> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winedirectfulfillment.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel a Quarantined Order

> How to cancel quarantined orders that failed to batch into the system

## What is a Quarantined Order?

A quarantined order is an order that is unable to successfully batch into the system due to missing order information, such as:

* Improper setup of a SKU
* Duplicate order
* Missing required data

Quarantined orders can now be deleted straight from the order details page in a few simple steps.

## Step-by-Step Process

### Step One: Search for the Order

Search for the order via the order number in the **View Orders** section.

### Step Two: Access Cancel Option

Click **Cancel Order** in the box located in the upper right corner. This should be the only icon available to action.

<Frame>
  <img src="https://mintcdn.com/winedirectfulfillment/bQ5Hwf_xNyjdcq0l/images/cancel-quarantined-order-button.png?fit=max&auto=format&n=bQ5Hwf_xNyjdcq0l&q=85&s=4a3f6a18e31169cc1a630c152e9e42c2" alt="Cancel Order button for quarantined orders" width="985" height="480" data-path="images/cancel-quarantined-order-button.png" />
</Frame>

### Step Three: Confirm Cancellation

Confirm the cancellation of the quarantined order.

<Frame>
  <img src="https://mintcdn.com/winedirectfulfillment/bQ5Hwf_xNyjdcq0l/images/cancel-quarantined-order-confirmation.png?fit=max&auto=format&n=bQ5Hwf_xNyjdcq0l&q=85&s=73e1cdcaecd6506561f4d59060e106a8" alt="Quarantined order cancellation confirmation dialog" width="656" height="296" data-path="images/cancel-quarantined-order-confirmation.png" />
</Frame>

### Step Four: Receipt Confirmation

The system will provide a receipt stating that the cancellation of the order was successful. The original order number with the suffix `_cancelled` will continue to exist in the fulfillment portal for future reference.

<Frame>
  <img src="https://mintcdn.com/winedirectfulfillment/bQ5Hwf_xNyjdcq0l/images/cancel-quarantined-order-receipt.png?fit=max&auto=format&n=bQ5Hwf_xNyjdcq0l&q=85&s=ea15b802e42d1b5a2e9a9a6074001e38" alt="Successful cancellation receipt for quarantined order" width="808" height="285" data-path="images/cancel-quarantined-order-receipt.png" />
</Frame>

***

<Note>
  For additional information on how to view quarantined orders through the API Activity Tracker, click [here](https://docs.winedirectfulfillment.com/s/winedirect-fufillment-docs?contentkey=MCILISJFJOXRC3RNCPZL7NB7VIDQ).
</Note>