> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winedirectfulfillment.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel an Order

> How to cancel orders in the WineDirect Fulfillment Portal

<Warning>
  Please Note: Orders can only be cancelled in the WineDirect Fulfillment portal if they are reflecting a status of "On Hold".  For any order that has moved beyond the "On Hold" status and has progressed into "Sent to WMS" or "Fulfilling", please email: [csoperations@winedirectfulfillment.co](mailto:csoperations@winedirectfulfillment.co)
</Warning>

### To Cancel Orders that are "On Hold"

1. Search for and select the Order Number
2. Within the Order Details page, locate the Cancel Button

<Frame>
  <img src="https://mintcdn.com/winedirectfulfillment/H1w0Z12jIVGsmpAG/images/cancel_1.png?fit=max&auto=format&n=H1w0Z12jIVGsmpAG&q=85&s=3d8c50574c92de422ecf0c6eb77d45d5" alt="Cancel 1" width="1624" height="624" data-path="images/cancel_1.png" />
</Frame>

The system will confirm if you wish to proceed with the cancellation of the order.

3. Press OK

<Frame>
  <img src="https://mintcdn.com/winedirectfulfillment/H1w0Z12jIVGsmpAG/images/cancel_2.png?fit=max&auto=format&n=H1w0Z12jIVGsmpAG&q=85&s=b0df2460f1c6da3e77cb4d49fc9bdf18" alt="Cancel 2" width="671" height="360" data-path="images/cancel_2.png" />
</Frame>

The system will confirm the cancellation has been completed and keep a record of the cancelled order as: *original order number\_cancelled*

<Frame>
  <img src="https://mintcdn.com/winedirectfulfillment/H1w0Z12jIVGsmpAG/images/cancel_3.png?fit=max&auto=format&n=H1w0Z12jIVGsmpAG&q=85&s=ffd37678ff87c83666667ade46748587" alt="Cancel 3" width="811" height="295" data-path="images/cancel_3.png" />
</Frame>