> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winedirectfulfillment.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Changing an Address

> How to change shipping addresses for orders before shipment

Addresses can be changed prior to shipment. Please note that addresses can be changed only if the order is **on hold** and not showing a status of **"Sent to WMS."**

## Step-by-Step Process

### Step 1: Find the Order

Go to the **View Orders** page to search for the specific order you would like to change the address.

### Step 2: Access Order Details

Click the link of the order number (either your **"Customer Order No."** or the **"WineDirect Order Number"**). Clicking either number will bring you to the order details page.

### Step 3: Initiate Address Change

Click on the **"Change the Address"** button at the top of the upper right corner, to proceed with your request.

<Frame>
  <img src="https://mintcdn.com/winedirectfulfillment/bQ5Hwf_xNyjdcq0l/images/change-address-button.png?fit=max&auto=format&n=bQ5Hwf_xNyjdcq0l&q=85&s=89e2d2b63fc7c80662f92d8f2c1d9619" alt="Change the Address button in order details" width="1630" height="390" data-path="images/change-address-button.png" />
</Frame>

### Step 4: Edit Address Information

A popup window will appear, and from here you will be able to make changes.

Please note that each line has a character limitation as outlined below:

* **Name**: 30 characters (including spaces)
* **Company Name**: 30 characters (including spaces)
* **Address Line 1**: 30 characters (including spaces)
* **Address Line 2**: 8 characters (including spaces)

<Frame>
  <img src="https://mintcdn.com/winedirectfulfillment/oNRTHpG6tWBjBLRl/images/address-change-popup.png?fit=max&auto=format&n=oNRTHpG6tWBjBLRl&q=85&s=291e2278aee8fe871dfbe8c442a804cc" alt="Address change popup window with character limitations" width="675" height="568" data-path="images/address-change-popup.png" />
</Frame>

<Frame>
  <img src="https://mintcdn.com/winedirectfulfillment/oNRTHpG6tWBjBLRl/images/address-change-form.png?fit=max&auto=format&n=oNRTHpG6tWBjBLRl&q=85&s=6e3ec3aa6415ca432357a718047973ff" alt="Address change form fields with validation" width="798" height="320" data-path="images/address-change-form.png" />
</Frame>

## Best Practices

More information on our [address corrections page here](https://docs.winedirect.com/winedirect-fufillment-docs/docs/address-corrections)!

Download USPS abbreviated city and states used by UPS/FedEx [HERE](https://documentation.winedirect.com/assets/client/File/USPS%20ABBREVIATED%20CITY%20AND%20STATE.pdf).

***

<Warning>
  **Important**: Address changes can only be made for orders that are on hold and have not been sent to the warehouse management system (WMS).
</Warning>

<Note>
  Please email [Csoperations@winedirect.com](mailto:Csoperations@winedirect.com) or call 707-603-4011 if you have any questions or need additional information.
</Note>