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New Features

Implemented new and improved Claims processing tools:
  • Added Client ability to submit a Claim request directly from the Shipment record in the Portal (email not necessary)
  • Added specialized workflow and field set added to the Claim case record in Salesforce to boost support efficiency

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Improvements to Existing Features

  • Updated the Back Order Report to allow multiple Accounts to be searched at the same time
  • Updated Bulk Order Update to search by Requested Ship Date
  • Reinstituted previous Portal 2 functionality to add Requested Ship Date when missing, or if sent for a past date

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Bug Fixes

  • Shipment updates from API gateway now include the Out For Delivery UPS event (RedChirp fix)
  • Removed the ability to execute redirect/recall actions for shipments that are not eligible (e.g. “Delivered”)
  • Fix for missing timestamps on Reroute Dashboard
  • Fix for ReShip order reference naming behavior
  • Fixed WMS weight calculation between DIM vs. actual/physical
  • Various technical changes to optimize processes between WMS/Billing Engine/Salesforce
For questions about this release or to report issues, please contact our support team.