We are happy to announce that our ongoing partnership with UPS has allowed us to develop the ability to RECALL UPS orders directly from the WineDirect Fulfillment portal! Similar to Rerouting a Package, clients can continue to take advantage of our intuitive self-service portal and recall or “RTS” any shipment with a live tracking number.
Please note that this self-service option is only available for UPS packages. For FedEx and GLS (formerly known as GSO) packages, please reach out to the Client Success Team at csoperations@winedirect.com

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Guidelines and Processes

  • Carrier pass-through fees for the order to be returned to original sender will be incurred by the winery
  • Packages which have been “delivered” are not eligible for recalling
  • “In transit” packages are eligible for recalling
  • Once the recall is submitted, there will be a delay of one business day as the request must reach the driver/hub to apply the changes

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Winery Benefits and Processes

Winery benefits and processes vary, depending on which of our services are in place: WineDirect Fulfillment Only: The redirect API will allow a winery employee to reroute packages via the Fulfillment portal.

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How to Recall an Order via the Fulfillment Portal

Step 1: Go to the Shipments page on the Fulfillment Portal to search for the order using the quick search field or by using the search filters. Step 2: After submitting “Search”, your results will appear in the table below. Step 3: Select the three-dot menu icon to the right of the tracking number desired and select Redirect/Recall Shipment
Shipments search page with three-dot menu
Three-dot menu with recall shipment option
Step 4: A box will appear allowing you to make changes to the address. Make any necessary address changes and click SAVE. This will send the request straight to the UPS carrier. Step 5: Once the Recall has been selected, a confirmation window will appear showing receipt of the action being made:
Package recall confirmation window
For information on Reroute/Redirecting a package, please see our Rerouting a Package guide.
At this time, in-system rerouting is only available for UPS-level packages. For all other actions and carrier requests, please email csoperations@winedirect.com