You can reroute your UPS consumer packages directly via our WineDirect Fulfillment Portal. When rerouting a shipment, please note the “Delivery Status” of that shipment.
Please note that this self-service option is only available for UPS packages. For FedEx and GLS (formerly known as GSO) packages, please reach out to the Client Success Team at csoperations@winedirect.com

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Guidelines and Processes

Carrier costs and eligibility:
  • Carrier pass-through fees plus the difference in carrier costs (between the old and new address) will be incurred by the winery.
  • Packages which have been “delivered” are not eligible for rerouting.
  • “In transit” packages are eligible for rerouting.
  • Once the redirect is submitted, there will be a delay of one business day as the request must reach the driver/hub to apply the changes.
  • Due to varying state laws, the reroute address must be for the same state that the order was originally going to.
Winery benefits and processes vary, depending on which of our services are in place:
  • WineDirect Fulfillment Only: The redirect API will allow a winery employee to reroute packages via the Fulfillment portal.

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HOW TO PROCEED WITH REROUTING VIA THE FULFILLMENT PORTAL

  1. Go to the Shipments page on the Fulfillment Portal to search for the order using the quick search field or by using the search filters.
  2. After submitting “Search”, your results will appear in the table below.
  3. Select the three-dot menu icon to the right of the tracking number desired and select the reroute option:
Package rerouting menu options
  1. A box will appear allowing you to make changes to the address. Make any necessary address changes and click SAVE. This will send the request straight to the UPS carrier:
Address change interface for package rerouting
At this time, in-system rerouting is only available for UPS-level packages. For all other actions and carrier requests, please email csoperations@winedirect.com