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You can reroute your UPS consumer packages directly via our WineDirect Fulfillment Portal. When rerouting a shipment, please note the “Delivery Status” of that shipment.
Please note that this self-service option is only available for UPS packages. For FedEx and GLS (formerly known as GSO) packages, please reach out to the Client Success team at: [email protected]

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Guidelines and Processes

Carrier costs and eligibility:
  • Carrier pass-through fees plus the difference in carrier costs (between the old and new addresses) will be incurred by the winery.
  • Packages that have been “delivered” are not eligible for rerouting.
  • “In transit” packages are eligible for rerouting.
  • Once the redirect is submitted, a one-business-day delay will occur as the request must be processed by the driver/hub to apply the changes.
  • Due to varying state laws, the reroute address must be in the same state as the original order destination.
Winery benefits and processes vary, depending on which of our services are in place

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HOW TO PROCEED WITH REROUTING VIA THE FULFILLMENT PORTAL

  1. Go to the Shipments page on the Fulfillment Portal to search for the order using the quick search field or by using the search filters.
  2. After submitting “Search”, your results will appear in the table below.
  3. Select the three-dot menu icon to the right of the tracking number desired and select the reroute option:
Rerouting Package Menu Pn
  1. A box will appear allowing you to make changes to the address. Make any necessary address changes and click SAVE. This will send the request straight to the UPS carrier:
Rerouting Package Address Pn
At this time, in-system rerouting is only available for UPS-level packages. For all other actions and carrier requests, please email: [email protected]