There are two ways to cancel an order in the WineDirect Fulfillment Portal:

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1. Cancelling from the main View Orders Screen:

Go to Orders >> View Orders on the fulfillment portal
View Orders screen in fulfillment portal
Search for your order/s using either the quick search order field or by selecting a group of orders at a time. Select the three-dot icon to the right of the order and select Cancel
Three-dot menu with cancel option
A small popup will appear: selecting “OK” the cancellation request or “Cancel” to back out of the cancellation request.
Order cancellation confirmation popup
Once canceled, a popup window will appear confirming your request. Select “YES” to close the popup window.

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2. Cancelling in the Order Details of the order:

Go to the View Orders page to search for the specific order you would like to cancel Click the order number to bring you to the order details page.
Order details page with cancel button
Select the “Cancel this Order” button at the top of the upper right corner. A small popup will appear: select “OK” to confirm the request to Cancel.
Order cancellation confirmation from details page
Final order cancellation confirmation
Please reach out to CSOperations@winedirect.com or call 707-603-4011 if you have any questions or need additional information.