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What is a Quarantined Order?

A quarantined order is an order that is unable to successfully batch into the system due to missing order information, such as:
  • Improper setup of a SKU
  • Duplicate order
  • Missing required data
Quarantined orders can now be deleted straight from the order details page in a few simple steps.

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Step-by-Step Process

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Step One: Search for the Order

Search for the order via the order number in the View Orders section.

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Step Two: Access Cancel Option

Click Cancel Order in the box located in the upper right corner. This should be the only icon available to action.
Cancel Order button for quarantined orders

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Step Three: Confirm Cancellation

Confirm the cancellation of the quarantined order.
Quarantined order cancellation confirmation dialog

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Step Four: Receipt Confirmation

The system will provide a receipt stating that the cancellation of the order was successful. The original order number with the suffix _cancelled will continue to exist in the fulfillment portal for future reference.
Successful cancellation receipt for quarantined order
For additional information on how to view quarantined orders through the API Activity Tracker, click here.