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Please Note: Orders can only be cancelled in the WineDirect Fulfillment portal if they are reflecting a status of “On Hold”. For any order that has moved beyond the “On Hold” status and has progressed into “Sent to WMS” or “Fulfilling”, please email: csoperations@winedirectfulfillment.co

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To Cancel Orders that are “On Hold”

  1. Search for and select the Order Number
  2. Within the Order Details page, locate the Cancel Button
Cancel 1
The system will confirm if you wish to proceed with the cancellation of the order.
  1. Press OK
Cancel 2
The system will confirm the cancellation has been completed and keep a record of the cancelled order as: original order number_cancelled
Cancel 3