Configuring your Weather Holds:
In Configure Weather Holds, first you will need to select your account, and then you can filter by the fulfilled from location and press Add Weather Hold:
Creating Weather Holds:
- Fulfilled From: the warehouse that will fulfill orders when released from hold
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State*: the state that all orders will stop shipping to**
- *each state must be configured separately
- Start Hold: (choose date from calendar): the date that orders destined to this state will STOP shipping. Date cannot be set in the past of the day-of configuration; however, the date can be set for the future.
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End Hold: (choose date from calendar): the date that orders destined to this state will RESUME shipping*
- _* the system will not check the weather or auto-hold orders due to inclement weather on the date of the configured release; therefore, it is highly encouraged to leave this date blank, thus creating an indefinite hold that the user can manually release once weather is permissible to ship orders. _
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**Dunnage & Hold Configuration: **this allows the user to select the coolpack packaging that will be included on weather-held orders upon being released. Users can select from:
- No Change: no change in containerization of orders
- EcoCoolpack: will auto-insert an EcoCoolpack into each container shipping to the configured state
- Hold for Release: if checked, all orders will follow the configured hold and release dates. If unchecked, orders will include dunnage (coolpacks) and ship outside of the weather hold configuration.
- Save Weather Hold
- Repeat the above steps to include any additional states
Viewing Weather Hold Orders
Orders on Weather Hold will be visible in any reporting or data metric in the system - most importantly, listed within the Orders on Hold fields on the Portal Dashboard. Here, an allocated listing of all orders on Weather Hold will populate and update every 10 minutes. A detailed report of these orders can be accessed by clicking the titled hyperlink in the graph:
Releasing Weather Hold Orders
Orders on Weather Hold can be released in several different ways: by single order, by header sort (zip code, order type, etc.), or by State. Read below to learn how to release at each level:- Releasing a Single Order from Weather Hold
- Search/Locate Order
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Click the Release button to the right of the Order Hold action panel:
- If there is no other hold on the order, the order will resume its workflow process into fulfillment, and if released by 1 pm, the order will ship the same day.
- Click Release Weather Hold.
- Select Fulfilled From and State, or leave blank, and a report of all orders on weather hold will populate.
- From here, the user can sort through the list by clicking the headers to organize and sort by preference.
- Check the box to the left for all orders wishing to be released from Weather Hold.
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Confirm release by clicking Release __ Order(s) button on page:
Tips on Weather Holds:
- States must be configured into Weather Holds before orders destined to the state are submitted into the system. If an order is submitted into the system before a weather Hold is configured, the order will not be captured on the weather hold, and a different hold will need to be used to stop the order from shipping (i.e., Shipping Instruction hold).
- Orders on Weather Hold will reserve inventory.
- If an order is on multiple holds in addition to a weather hold, releasing the weather hold will not release subsequent holds. The order will need to be checked to verify no other holds are associated with the order.